Healthcare service customers of the 21st century are substantially unique compared to the customers of the 80s. They think differently. In this blog, I will take a short trip đ inside their brain đ§ . I hope you will enjoy đ the journey and learn some useful facts about their psychology.
(more…)Category: Healthcare Service Management
Healthcare Service Manager
Chances are that someone inside your organization has a great idea for how to grow your company. Chances are that leadership is ignoring that idea.
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Have you ever wondered what patients expect from your hospital? How to deliver a superior patient experience?
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Today I have spent the whole day preparing an SOP (Standard Operating Procedure) for the Emergency Department of a newly built hospital. Developing SOP is a part of our healthcare service quality management initiatives.
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(more…)âHave you ever thought, how a dissatisfied patient might spoil your reputation or sometimes even put you in serious trouble”?
Sajal Kanti Ghosh