A cross-sectional descriptive study on patient satisfaction was conducted in two tertiary hospitals (Dhaka Medical College Hospital and Uttara Adhunik Medical College Hospital) in Dhaka city, from July 2018 to June 2019. Data were collected from 440 samples through interviews using a semi-structured questionnaire.
(more…)Category: Quality Management in Healthcare
Healthcare Service Manager
Have you ever wondered what patients expect from your hospital? How to deliver a superior patient experience?
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Today I have spent the whole day preparing an SOP (Standard Operating Procedure) for the Emergency Department of a newly built hospital. Developing SOP is a part of our healthcare service quality management initiatives.
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(more…)“Have you ever thought, how a dissatisfied patient might spoil your reputation or sometimes even put you in serious trouble”?
Sajal Kanti Ghosh
A major report, “Crossing the Quality Chasm”, published in 2001 by the Institute of Medicine (IOM), focuses on closing the quality gap between what we know to be good health care and the health care that people actually receive.
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