Category: Healthcare Service Management
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Hospital Analytics – OPD Service Utilization Statistics
Are you aware of the importance of OPD service utilization statistics in hospital care? In this blog post, we’ll take a closer look at the definition and significance of OPD service utilization statistics. OPD service utilization statistics help in tracking the volume and types of services provided, the patient population served, the quality of care…
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Hospital Analytics
This article introduces and explains the formulas of some key hospital utilisation statistics to develop a basic hospital analytics dashboard for your own.
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Psychology of Healthcare Customers
This blog discuss the challenges and psychology of healthcare customers of the 21st century.
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Stop Ignoring Growth Opportunities
Chances are that someone inside your organization has a great idea for how to grow your company. Chances are that leadership is ignoring that idea.
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Factors Determining Patient Satisfaction
This blog is written for healthcare service people who are in charge of improving patient satisfaction in their hospitals.
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A colourful workspace
Today I have spent the whole day preparing an SOP (Standard Operating Procedure) for the Emergency Department of a newly built hospital. Developing SOP is a part of our healthcare service quality management initiatives.
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Patient Satisfaction : Why you should care about it.
“Have you ever thought, how a dissatisfied patient might spoil your reputation or sometimes even put you in serious trouble?
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Six domains of hospital quality management
A major report, “Crossing the Quality Chasm”, published in 2001 by the Institute of Medicine (IOM), focuses on closing the quality gap between what we know to be good health care and the health care that people actually receive. The report set forth six aims for a quality health care system patient safety: