Feedback is essential to your development as a professional. So why is it so painful to give and receive? Here are three tips to help you give constructive feedback that works:
- Focus on business outcomes. Explain what the company needs—talent development, sales growth, improved service—and frame your feedback as a way to reach those outcomes.
- Give it often. When feedback is reserved for semiannual reviews, people rarely receive it well. Give feedback regularly. You will be more practiced, and your people will be more accustomed to hearing it.
- Be specific. Identify the specific behavior that a person needs to change. State clearly what you want her to do differently. Use illustrative examples that help the receiver understand exactly what you mean.
Harvard Business Review. (2011). Management Tips. Harvard Business Press.