Tag: Healthcare service management
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Patient Satisfaction : Why you should care about it.
“Have you ever thought, how a dissatisfied patient might spoil your reputation or sometimes even put you in serious trouble?
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Six domains of hospital quality management
A major report, “Crossing the Quality Chasm”, published in 2001 by the Institute of Medicine (IOM), focuses on closing the quality gap between what we know to be good health care and the health care that people actually receive. The report set forth six aims for a quality health care system patient safety: